I wish a good day for all of you
I want to report a problem about the mining app
I have a youtube channel i uploaded 3 video in 3 languages explaining the cloud mining app and i puted my referal code there so i started receiving referrals about 22 referrals so today i tried to check the referrals section in my app i geted an error like error (6001) : we can’t trait your demand !
I want from admins to solve this problem please
I’m usin ios app on the iPhone
Welcome to the community 1580. Great to hear you are spreading awareness.
For account related issues you will need to raise a support ticket.
(please note this is not the same login as your wallet…its the support system, so create a login if you haven’t already).
Hi, I get this error too since the updated app was deployed to my phone (iOS 13).
@BegaMutex - maybe this is a bug rather than an isolated incident. Can you get the team to check it out??
People should still raise a ticket M44. From the outside it may seem counter intuitive to report multiple times… but its actually helpful as it gives the team valuable info on the scope of the issue which helps with problem identification and resolution.
Only exception is if the team acknowledge the problem publicly (via social media or something similar) as that usually means they are aware and have sufficient info to implement the fix.
That’s why people are always advised to use the support desk if they have any problems.
Please can you let me know your ticket numbers, so that we can investigate this, thanks
Hi @GazWills - I’ve not had opportunity to log a ticket yet as I need to create a new support account. I’ll try to get a ticket logged this afternoon and send you a DM with the ticket reference in
Hi @M44FFW ok not a problem, thanks
Hi Gaz, welcome to the ETN family
Hi @RSKNOR thanks
I created a ticket this is the number: (12349)
Hi @Anis thanks for this, I will pass it onto our devs
Okey thanks bro @GazWills
Hi @GazWills, just managed to log the fault. The reference is 12378.
I have same problem, ticket code 12388 .
Hello, i have same issue on my phone. My ticket number is; 12417
Having the same issue, had 6 people referred to Electroneum, 24 hours later: same problem
Ticketnumber is 12370
Okay i wrote it on the request. My phone is iphone 6S. Ios version is 13.3. The latest one.
I also have this error code: 6001.
Where can I find that ticket?