This didn’t work for me. I already tried multiple times. I have no way to upload an ID. Please help to me to reach level 2. I already emailed support several times, but I can’t get get any help.
Here are some common questions related to KYC: What do I do if Yoti isn’t available in my country? You need to go onto https://my.electroneum.com, go to settings, my profile and scan the QR code (or button if you are on a mobile device) with the Yoti app. Yoti will ask you to add basic information, which is uploaded to our system, then you need to upload an ID to our system so our team can verify. The app doesn’t have an ID option because my ID doesn’t have an address.
I was referring to this part. “Yoti will ask you to add basic information, which is uploaded to our system, then you need to upload an ID to our system so our team can verify.” That states to upload my ID to the electroneum system right?
I am already done with level 1 KYC. My problem is I can’t pass level 2. YOTI only accepts a Driving license and passport as proof of identification, which I don’t have. I emailed support and they were able to adjust where YOTI only asks for my address (originally, it asked for my name, address and 1 other detail). However, YOTI is still asking for the same IDs to verify my address
I am very limited to helping with KYC, I primarily use cold storage wallets and they do not require KYC. My guide here mainly directs you into KYC verification procedures.
If I may ask you to open a personal thread here: https://community.electroneum.com/c/how-to in regards to your KYC issue which should help us attract some more KYC gurus and possibly other users from your continent.