Hi community, Etn is sent, but the operator does not top up the phone lines. Can you provide information on how a transaction needs to be done? thanks.
Can you confirm that you are attempting to top up your phone through the Electroneum app?
is this an electroneum support or a turk telecom issue
Turk telecom is suspect.
If the payment went through successfully, then it’s in the hands of the company to resolve if they credited the account or not.
Thankyou for the quick reply
@SAGE84 please contact turk telecom support department…
There is no information on the Turktelecom page that an agreement has been made with ETN. And there is no information on the other operator pages.
@BegaMutex what do we do ?
I’m sure the support ticket he has raised will tell him his next step.