- In the instructions it tells me to do this:
“We’ve assigned you a boring username - take a few seconds to change it and upload your avatar (a selfie!). Posts from users with photo’s are more likely to be answered by other members of the community. Just click the round “U” icon (top right) and then the cog icon.”
I can’t find this U icon in the upper right hand corner…It’s simply not there? all I see is a magnifying glass symbol, 3 horizontal dashes, and the number 4: How can I comply? I’m on Win 7 and using Firefox
- next it states this: “I’m only a robot, but our friendly staff 1 are also here to help if you need to reach a person” so I clicked on the blue our friendly staff which takes me to a new page…and at the bottom of that page it says this: "In the event of a critical issue or urgent matter affecting this site, please contact us at (link I’m not allowed to post here). so I clicked on (link I’m not allowed to post here) hoping there was some sort of email support system but when I click on signup or login it just takes me to (link I’m not allowed to post here)
at the very bottom of the page I click on “Support Tickets” but it takes me to a page that blinks for a mili-second then goes to a white screen (I have done this a dozen times; the problem won’t go away).
It seems like I’m in a black hole with no way to get out…all I’m trying to do is get a simple answer and for the life of me (an ETN holder since almost the beginning), I can’t seem to find a way to get in touch with support…
Rather than posting my important question here, can anyone please tell me how to get in touch with a real person (not a bot) to get my support question answered?