I have a lot of ETN stored in offline wallets, I’ve been trying to import them as I need to be able to spend some, me and a few friends have decided to use ETN to send or lend each other money.
Unfortunately it’s impossible to import coins from offline wallets. I’ve tried and tried but nothing works, it either says ‘failed’ or gets stuck on ‘pending’ for days.
I’ve tried to get help on Facebook, Twitter, opened a ticket in your support system and posted a lot on this forum. All of my requests have been ignored, I got a generic response from support telling me to clear my cache.
I’m getting more and more convinced that my ETN are gone for good.
I have a lot of ETN transferred from other wallet to my level 3 KYC verified wallet since the 10th of September. The instant payment works for small amounts I believe. You just have to wait. The coins are NOT LOST!
Thank you for the suggestion, however its a beginners guide and I’m already well aware of those steps. That’s exactly what I did. My problem is the transactions get stuck at ‘pending’ or completely fail.