Cannot View my wallet balance

Dear Sir,
I already sent 2 times to ask for my account why cannot view the wallet balance but also never solve my problem. Please let me know how can i going to view my account? Is my account BLOCKED? Please tell me how to do just can view my account balance? My account ID: te***********.com. Thank you.

Tee Weng

You need to complete KYC to access your account