Cannot Find $1,000 I invested into Electroneum

To Electroneum Experts,

If anyone who has experience with electroneum, I could really use your advice. I created my account three years ago and just tried logging in but now all of the funds (1k) are missing with no outgoing transactions to verify the money was sent out. I have the receipts from coinbase that verified I invested 1k total into electroneum.

When I go to log a ticket to customer support, it keeps redirecting me in a loop saying that there is a high volume of tickets and it would take 5-7 days to get a response.

If anyone could give me some advice or tips on how I can track the money back or recover the funds OR have an alternative method of contacting support I would really appreciate it.

Thank you.

Hi user9460. First welcome to the forum.

Is not possible to buy ETN directly from Coinbase.
If you send money to coinbase then you probably bought BTC. And then send BTC to exchange to buy ETN?
Where did you send your BTC? It can be that your ETN is still on this exchange if you did not move them.

Did you have your ETN stored on Electroneum mobile wallet?

It’s likely your wallet is just taking a long time to sync having never been accessed, but it is possible there is a issue refreshing as its a unique case. Either way, as long as your credentials have not been compromised, the funds will be safe.

Support is your best option here. The ticketing systems via https://support.electroneum.com is the only way i’m afraid. So you will need to be patient and wait for a reply.

It’s also worth keeping in mind that you will be required to do KYC level 2 before accessing the funds as well. So you may want to check out the FAQ and get things started now while you wait.
https://community.electroneum.com/t/kyc-and-aml-faqs

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