YOTI sign-up process video tutorial


#1

For those who need a help signing up to Account level 2 to with Yoti. Our ETN team have quick tutorial on how you can sign up using your mobile device and complete our KYC requirements.


#2

Nice Video @ImogenD :blush::+1:


#3

Is it possible to use the Yoti sign in again for the level 2 verification? Ive already done the Yoti sign in for account level 1 some time ago. It would be easier to be accepted for level 2 trough yoti, cause Im stuck with the supporting document that is otherwise necessary.


#4

Level 2 and 3 are made only through my.electroneum.com account.


#5

So after I do my ID does Yoti then send that to ETN to update the KYC in the ETN app?


#6

That is correct @Mulder when you scan it then it will automatically change at the site and you can continue with level 2 of KYC :wink:


#7

So far I only see level one complete though. I guess it takes a little while to update ETN wallet profile?


#8

Heey @Mulder if you completed level 1 then you finished your Yoti for level 2 you have to upload an adress document as far as i know and fill in some things :wink:


#9

Yeah I think I got it all done but I have no address document per se but can input it manually. It all appears to be complete.I will wait a few days and see if anything shows up in my profile before I follow up with support I think.


#10

Is it saying Pending?


#11

No I don’t see anything. You mean in the ETN wallet profile right?


#12

Yes but when you scanned your code at the wallet in the yoti app did the website change were you could start and fill things in and upload a document?:thinking:


#13

wait now i see it - bloody hell how many times do I have to scan this stupid code


#14

now its pending. but I think I uploaded the wrong document and I can’t go back to fix it yet haha

This process is retarded. Looks like its almost done anyway - thanks for the assist


#15

You are welcome @Mulder if it doesn’t get approved you prolly can upload it again :wink:


#16

yeah I think they need bank statement or something with address. I will just wait for them to reject it and then upload the right one…


#17

Yeah you need something with address however you can also upload a bank statement with address on there and upload the same one at level 3 then you completed that one instantly also :wink:


#18

My driver’s license is still being reviewed after uploading it 15 hours ago. When I tried to do it again it says “We’re already reviewing the license you sent us. Nice work.” I figure they have a lot going on right now with folks getting verified, so hopefully it’ll be assessed by tom.


#19

It can take a while @a9c6382b63d08fb778a6 and its also the weekends :wink: it will be reviewed as fast as possible :blush:


#20

I’ve been tried 10 times all they ask is my phone and my Gmail and then never respond back to me?