Yoti said my phone is rooted


Please, I got a little issue, I wanted doing my KYC but couldn’t proceed because yoti said sorry, my device is not supported, Yoti doesn’t support a rooted phone, please how do I go about it? Thanks.


Pleased I need solution to the problem above.


Unfortunately in this case you will have to reverse root process. If your phone has not been rooted then your only option is to contact Yoti (https://yoti.zendesk.com/hc/en-us/requests/new) and let them know there is an issue installing Yoti on your legitimate phone.


Wow Yoti doing good! Factory reset your phone


Thanks very much. I will send them mail asap