“Our tech team are working to make sure we have these templates in the app to allow us to accept a wider range of ID documents. Fingers crossed this will happen … soon” is the reply of a Yoti Support Staff member.
So to those of us having Yoti refuse our I.D. documentation - it seems we should cross our fingers in the hope that at some point in the future our unworthy form of I.D. will be acceptable on their system.
Without going into excessive detail, my own refused I.D. is a E.U. Member State Government issued Driving License, with all required information, including Name, Address, Photo, D.o.B… It is valid in date, in perfect condition and was photographed perfectly.
The reason for Yoti’s refusal isn’t a matter of my having aged 7 years on my I.D.s photo, and it’s not because the document is questionable.
The reason it is refused as stated in the above snippet of conversation, is because Yoti’s completely undynamic system is not configured to read my document, a form of I.D. held by millions of people in my country.
What is worse, Yoti’s system is so unfit for purpose that they have no “manual human approval” system in place to have a human verify obviously valid documents.
So until the great Yoti Overseer is configured to accept your refused Government issued I.D., perhaps do as Yoti suggest and just “cross your fingers”.
How did Electroneum choose such a terribly unfit for purpose identity verification company in Yoti?
p.s. I see a lot of people on digital media harassing people having trouble with Yoti, who are clearly frustrated.
Remember, these people are the same as you, hoping for ETN to succeed.
If you are inclined to further add to their hassle for highlighting Yoti’s unfit for purpose system - keep in mind you too could have been in this “unjustly denied” category.
We need to be united to resolve this, not have it cause us to be divided.
And Electroneum, Richard recently admitted on a YouTube video that he knows KYC is a pain - Electroneum should be hounding Yoti into bringing their system up to a minimum required standard.