Yoti can't prove I am real


Yoti keeps saying “We couldn’t approve your video because we couldn’t fully see your face.”

I have done this like 100 times and it keeps saying the same thing. I have done it in both dark, light, inside, outside, with glasses, and without.

I have no idea what is going on and my ETN is locked up due to not being able to complete this.


open a ticket at support.electroneum.com


I did and they said to reach out to the community for support. Not sure what to do now.


did you try to solve it at Yoti’s support ?