Mr Ells and Mr Gorman
Apologies for directing this specifically at you both but I wanted to get my concern across clearly. Firstly, let me start with some positives, thank you for all the hard work this year…… The project is starting to take shape and I’m very excited about what 2019 will bring. Ambitious but unique approach.
However, after watching your recent IOS video I feel I have no other choice but to express how desperately disappointing one part of your company is performing. There is genuinely never a reason why public facing content should be going out with mistakes.
Almost weekly incorrect spelling/grammar on Twitter/Facebook posts, documents with errors, website content with horrible translations and typos… even pictures on posts for the wrong country!!. To now see your latest video have information that is a year out of date (“mobile miner live 2017”)…… frankly it’s just embarrassing and so unnecessary.
How does this look to a serious business being asked to trust your company with their reputation and money when you are failing to address such a simple facet of business? Especially as you pride yourself on the experience your team has in the marketing field.
I understand things are likely very busy there, but I can see from your “our team” page that you have a dedicated marketing team. There is NO excuse for damaging the Electroneum brand because of one team’s inability to properly do their job. Every company in the world manages to properly manage their public facing content, Electroneum needs to start doing the same.
People make mistakes, especially when under pressure, but that is why marketing/communication teams have procedures in place for ALL content to be checked by multiple people before publishing.
Please make the necessary changes in that area to ensure this NEVER happens again so that perhaps the reputation damage already done can start to be repaired.
Please also understand I mean all this with the greatest respect, but this simply must stop.
Thank you for your time.