I sent 1247.61 ETN from electroneum wallet to hitbtc wallet but there is not… Where is my etn?.
I dont use payment ID because electroneum wallet said it is optional .
hitbtc says payment id is obligatory for etn.
here is the info and how to contact hitbtc support
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Hopefully this helps some @user2156 , also always be sure you know and read all information for deposits and withdrawals before sending anything to prevent this. If you ever have questions about something there are many on the forum that can point you in the right direction.
Also I would recommend always sending a small amount first as a test.
What to Do When You Didn’t Provide a Payment ID
If you transferred Electroneum to an exchange and didn’t provide a payment ID where you should have, don’t despair.
If given enough information, most exchanges will be able to trace your funds. Just like a business or public entity can go through their records and confirm that they’ve received funds from your bank account, exchanges can also trace your deposit and credit your account.
However, this process could take a considerable amount of time (often several weeks given the backlog of support tickets on some exchanges). The correct procedure would be to open a support ticket and wait for the support team to investigate. Send them the following information:
The date and time of the transfer
The amount that was transferred
The public wallet address it was sent from
The transaction has (TxHash) as found in your online wallet
The transaction private key (Tx Private Key) as found in your online wallet
Do NOT send them your Private View key or Private Spend key.
Using this information, they’ll most likely be able to trace your funds.
Source:
When to Use a Payment ID In Electroneum Transactions
When sending Electroneum to someone else or to an exchange, should you use a Payment ID?
This article discusses payment IDs, what they’re used for, and how you should use them.
What is a Payment ID?
In Electroneum, a payment ID is a code unique to each transaction that allows the receiver to discern who sent the funds without actually revealing the identity or wallet address of that user.
Think of it as a reference code in a conv…
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