Where are my coinz?


i had about 1200 etn on my phone app this morning it shows 0 and asks me to confirm im 18+

whats going on, i already did kniw your customers long tike ago
where are my coinz gone?


I had about the same.

I need to go from level 1 to level 2 in the KYC/AML verification process.

I have just submitted documents to start this process off.

The coins will be there it is just I can’t access the custodial wallet.

Don’t know if this applies to you?

thanks for reply

no sorry i closed the ticket

logged in with wrong account