Where are my coinz?

#1

hi

i had about 1200 etn on my phone app this morning it shows 0 and asks me to confirm im 18+

whats going on, i already did kniw your customers long tike ago
where are my coinz gone?

thanks
nate

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#2

I had about the same.

I need to go from level 1 to level 2 in the KYC/AML verification process.

I have just submitted documents to start this process off.

The coins will be there it is just I can’t access the custodial wallet.

Don’t know if this applies to you?

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#3

thanks for reply

no sorry i closed the ticket

logged in with wrong account

-_-’

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closed #4
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