I need help as I can no long find balance as everything has been wiped clean without any transactions been made please help me
Hi there @user845,
Raise a support ticket at support.electroneum.com explain in as much details as you can to the support team . They will assist you.
if you use cli, gui, as soon as you load the wallet it creates a transaction and you find yourself at zero, it goes back to your wallet passing from privacy to transparent.