Uploading documents directly to ETN


#1

Hello,
I have a problem with KYC verification. The problem is, I don’t see any upload option in my.electroneum.com, because I cannot go through the YOTI verification, I don’t have passport and not going to make one just for this verification.

So my question is: Is there an option to upload ID or driving licence directly to ETN?

I can go to settings > profile > scan QR, then YOTI says that it needs address, which is not even on passport here in The Czech Republic, but i should be able to add it after scan passport, but a can’t add it without scanning passport, so I’m stuck at this point.

Thank you


#2

You first have to pass the Yoti verification and then you can do the next steps.
If you don’t have a passport, any other ID is ok, driver’s license or national ID card.


#3

I have finished the level 1. No ID or driving licence is not fine, because it is not supported by YOTI for my country :slight_smile:


#4

It is best to open a ticket, as the accepted documents are different, depending on the country.


#5

open a ticket … where? … ETN support? YOTI support … already done multiple times, without any success :slight_smile:


#6

Wherever you can’t proceed with the next steps, be it YOTI or ETN. And that is the only way you can find out what is wrong with your documents.


#7

Ok, and when ETN support close my tickets with respons like.

Ask this on forum

. and YOTI says, there is no other option then passport. Then what should be my next step?


#8

I’ve tried it several times too. And they always respond the same thing. The same person always does this is already so repetitive, that even seems to be a bot responding.


#9

@Rachel could you help Treeleaf here with his verification please?