Good afternoon all,
I wanted to give everyone a quick update on how things are going. We will be trying to do this every few weeks as we don’t always have large announcements or videos for release, but feel it’s important that the community know what’s going on behind the scenes where possible.
As our first implementation, South Africa has been essential in not only highlighting improvements, but also in providing a proof of concept for other partners and regions moving forward. We have a range of internal targets for the trial with the Unlimited, and all of them have been smashed within our first 2 months.
Our team on the ground in SA was received with an incredible amount of excitement and enthusiasm by both local vendors and users. If you haven’t already been watching our twitter updates, I strongly urge you to go check them out:
As mentioned in Rich’s recent video, our trial in SA has led to us reworking the onboarding process (i.e. how easy it is to sign up and start using the phone app). This is now a sleek 60 second process that we are confident will make it both easier and more appealing to potential users. We will announce on social media when the update has finished testing and is ready for release and look to provide some more in depth information on South Africa when its ready.
Support Help desk
Last year we received over 50,000 support tickets by users; an average of one every 10 minutes. With that in mind, and in preparation for our expected growth, we have been reviewing the support desk and seeing how it can be improved.
As previously announced, we moved to a new system (Zendesk) last week which enabled better transparency and monitoring our end. As part of this, we are also opening up Live Chat support to users which will run during working hours (Mon-Fri 09:00 – 17:00 BST).
Service users will now be able to register a support account and login at https://support.electroneum.com to speak to a representative direct. Please ensure you only use this service for support queries, and if you have any help desk tickets already open, please use those for supplying information or asking additional questions.
Lastly, just a quick note on gig.guru, as a lot of the community have been asking about it.
Development has been going really well but we don’t have a definitive date for go live yet.
Due to the importance of the site, we have been very thorough and self-critical during its development. This platform is a pivotal first step into the gig economy and thus needs to work flawlessly. We are very excited to show you what we have been working on and Rich will give a more thorough update as soon as it’s ready.
In the meantime, if you haven’t already, make sure to go check out the community forum to chat with other community members and keep an eye on our social media platforms for updates and announcements.
All the best.