@Corps follow these steps
Yoti won’t allow me to upload my ID
You need to contact support (support.electroneum.com ) to make sure you can do a basic Yoti. You will need to fill out some basic information on Yoti (after scanning the QR code on my.electroneum), and then upload your ID onto https://my.electroneum.com .
You must first contact support to get basic Yoti. Than after scan QR code and set up your Yoti account. You may need to delete Yoti account because you will need to be set up through basic yoti so you can continue. If you use current Yoti account you may not be able to do this because you must first complete through Electroneum.
More information in the top of this thread posted below