My wife created an account some time back and we are unable to verify it I went here:
and entered a service ticket to get help resolving the issue.
I entered on a Friday at 06:00 PM PST.
Hi David Leslie Smith,
Thanks for getting in contact. We’ve received your ticket and we’ll get back to you as quickly as we can.
To view your request please visit: https://support.electroneum.com/servicedesk/customer/portal/3/CS-9489?sda_source=notification-email.
Please note that we are based in the UK and our opening hours are 08:30-17:00 Monday to Friday.
Service Desk Team