Transferred ETN errors and 10 days have not restored the number of ETNs in Wallet ETNs

I transferred the ETN from my Wallet to the Crypto platform but it has been reported for more than 10 days but today I have not yet returned to Wallet so I can move to the trading platform. ETN is having problems ???
I need to be treated soon!

my brother had the same problem but it’s already solved now

Did you try and contact Electroneum Support @Nguyenvietvu24091989 ?

I switched from my.electroneum to the Kucoin trading platform and got bugs!

Same problem with you! I still didn’t receive the coin until I have reached to 100 ETN for more than 5 days. Does anyone know how I can do?