The ETN service desk ain't serious

Tried sending more than 16k etn to an exchange only to be told that the transaction failed but NY funds were not returned into my account, I contacted them for resolution and I was referred to this forum, I need my funds asap yet I have been made to browse through a forum for answers , what is this? The Wallet didn’t offer me a choice or warning about my transaction fees and was only told to leave 5 etn of which I left 7.
What do I do to get my funds back???

Have you entered the Payment ID given by the exchange before sending the ETN to the exchange?

@Rach @BegaMutex @

The funds are back in your account so this issue is closed.