Really sorry to hear your friend is having issues with KYC Level 3.
Let’s try to get it sorted for her.
Are you sure she needs to complete Level 3, if she has “several thousand of ETN” in her wallet? It’s only required if she is using/holding over €10,000 per 3 month period in her ETN wallet. If you meant several thousand pounds/Euros/dollars of ETN then yes, KYC Level 3 will probably be required 
Even with under €10,000 in her wallet, Level 3 might also be required also for certain countries considered “high-risk” by various authorities, due to tighter regulations. Can you share which country she is based?
If you are having issues getting her paychecks approved, the Electroneum Team will also accept a letter from her employer indicating salary or a recent bank statement.
More detailed information available on the KYC/AML FAQs page.
Let us know how you get on.
Otherwise, @Rach may be able to offer more help tomorrow if your friend is still unsure (note that Rach has recently asked us not to open up a support ticket for KYC issues so let’s first see if it can be resolved this way).
