Support system change

Hi everyone,

We are changing support desks to Zendesk (a different kind of support software) to make support more customer focused and friendly, including live chat. It will still be support.electroneum.com but it will be a different format and you will need to make an account with our new system. It shouldn’t affect your ability to make support tickets.

Thanks,

Rachel

Well done! Great update

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Rach Thanks for the update, is there a implementation date ?

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Tonight hopefully :slight_smile:

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And where can I find the link to create an account if it’s open to the public

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Just guessing here, but most likely https://support.electroneum.com as always

and it’s looks live already

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Should I use my details used for official electroneum site?

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nope, support is usually a separate login/password pair (someone correct me if wrong)

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Like it …

Thanks for the update…

Appreciate the work you all put In…

:paw_prints::paw_prints::chipmunk::bow_and_arrow:

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It depends last time they said dont make it the same as your etn account for security. Then it changed for a while

I dont use my main account to register for support . For security reasons

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Thank you very much for the update @Rach it’s much appreciated. Really like the addition of live chat being integrated!

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Nothing is free …
Don’t raise support tickets for any minor problem you encounter.
Read the forum first …use search.
The team must pay for this also.

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Cheers Rach! It’s good to see you’re constantly improving systems.

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Brilliant news! This and the new on boarding experience are just more examples that Electroneum always find away to push past the hurdles and solve problems. Electroneum is destined to be a big player in the crypto space. The true people’s coin!

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