Hi, I keep reading complaints about KYC, and I understand that there are a lot of users signing up and a lot of tickets, some unnecessary and some people sending wrong documents etc…Its not just Electroneum, I see people also complaining on other places(some exchanges for example) about KYC, they deposit first money and then find out they need to do KYC before withdrawal. So, my suggestion is this:
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Its easy to implement, just make a window which will pop up when people sign up which will tell them that they will need to do KYC, and state all levels clearly and which documents will they need to send;and that KYC is obligatory because of law(FCA)
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Also tell them that it may take few weeks(or whatever time is needed);displaying how much tickets are open before them(their queue number) would be great and update it as they move their way up
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When rejecting files, don’t just state rejected, but precisely explain why - right inside of app
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Encourage people to do KYC before they deposit money and avoid them complaining later
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Make a KYC tab inside of app with all info needed and displaying user current level
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Tell also that they might need to do KYC again in future, if that is the case
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Before people deposit(when they go to recieve), remind people of KYC levels and that they need to do KYC(if they haven’t yet);better to remind them than to hear them complain later
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Inside of app make a link that will go to this forum and FAQ, or better yet display FAQ inside of app and make a link to this forum
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Inside of web wallet it states(at least for me;ever since I registered back 3-4 years ago) important notice: ‘Your wallet may be subject to limitation / disruption including permanent or temporary withdrawal of access according to regulatory requirements.’, don’t write just that, explain it a litlle more in detail what does it mean and when can that happen, as it could clearly put fear in people and stop them from using app or web wallet
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Don’t discourage people from using app(‘Not your keys, not your coins’) as almost all utility is inside of app, also you want people to trust you; I also hear in community that paper wallets should be used and just transfer into app when you need it, and that is nonsense:
1)It will be locked because of KYC whether you hold it all the time or you just transfered it to use it
2)It might not get locked only if it is under some treshold(100 EUR in 3 months?, I can’t remember, doesn’t matter), but we don’t want ETN to be just used for small transactions, and also a lot of people would than leave it in app in a first place(and wont bother with paper wallet)
3)One thing is to encourage people to use paper wallet to not get hacked and another thing is to encourage them so they wouldnt be locked by you(you don’t want people to not trust you - as it is clearly contradictory with what you are trying to achieve)
4)If you are encouraging people to use paper wallet(to not get hacked), then link to paper wallet creation inside of app and explain it -
There has to be more info about ETN and FAQ(as mentioned earlier) right inside of app. If you want ‘mass adoption’, then everything has to be easy accessible as most people are lazy to look for themselves
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Maybe non-related, make a link inside of Telegram group to ‘Original ETN Price’ group where they can talk about price
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This is meant to be constructive critism and help ETN get better, not a FUD. I know it is not a time to write this as price has risen now, but we need to critize also and make suggestion to get better(and also praise, when things get achieved). On Twitter I see many people always complaining and being all the way one side of spectrum but also here on forum some people always praising, defending and not allowing to criticize Electroneum and being all the way on another side, and the thruth is somewhere in between(as almost always in life).
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I’ve done KYC before, so I don’t know if some things mentioned are already implemented, but if they aren’t I think it would help to implement it
