Solve Your ETN Problems Club!


#61

@Rachel
Can you look into this?
Are documents written in Chinese accepted? And who will be able to read them within the ETN team?


#62

thank you it has now gone green completed.
thanks for you help :slight_smile:


#63

Ok, I’m glad it worked. :slight_smile:


#64

I applied for my kyc level 3 on 10-8. My question is do I have to log in to my online account to see if it gets approved or do they email you when it’s approved. Because I haven’t received any emails about its status yet. Does it take this long?


#65

Just try logging in and check your account status there. It should update as soon as you are verified.


#66

OK thank you . I will do that.


#67

Yes we accept them but they take more time to be processed.


#68

Ok, so they accept it, only that it takes a bit more time than usual.


#69

@eFiJy Thank you, I have passed KYC level 2, so different languages ​​can also be approved. Next I will challenge level three.


#70

Ironically, I passed level 3 faster than the other two.


#71

Hi all, not sure if this is the right thread for this. I’m a massive crypto amateur swept up in a wave of ETN love so don’t come from a solid knowledge base. I’ve been trying to withdraw my ETN off Kucoin to store in my ETN wallet but keep getting invalid address error messages. Tried a few times, tried logging out and in again, tried typing the address rather than cut and paste but can’t seem to do it. Am I missing something fundamental?


#72

Hi. Where are you copying the wallet address from? You want to do this transaction on your pc/laptop or on your phone?


#73

I’ve copied it from my wallet on the my.electroneum site and from the app on the phone.
Trying to make the withdrawal on my laptop.


#74

Ah…this is the whole KYC thing isn’t it…to put in a decent amount of ETN into my wallet, I would need to be authorised to Level 3 i would imagine?


#75

Actually, it shouldn’t, as you have time until the 12th of November. The problem is elsewhere.
Can you make a print screen?


#76

No. You’ve got it backwards. To put any amount in your wallet, you only need level 1. To spend it or move it out of your wallet, you will need levels 2 or 3 depending on how much and how often you want to move it. This irritates me, but it is what it is. I need level 3 just so I can be sure that I’m able to move however much I want however often I want.


#77

Thank you for the responses. What should I show you a print screen of?
I might just leave my ETN on Kucoin then? Or is there a different wallet I can transfer to?


#78

A print screen with the error message.
There is a paper wallet which can be used as well, but it is a bit more complicated.
Anyway, DO NOT keep your coins on exchanges!


#79

Can I ask why is it bad to leave etn on an exchange? I currently have some on kucoin.


#80

Becouse you account could be attack by hackers