Hi @Annastasia, I’ve just purchased the demo product on your site and all seems to go through perfectly. Can you confirm if the transaction has been completed successfully?
The reasons your orders haven’t been marked as complete might be due to the webhook not being set up. If the webhook isn’t set up, someone could send you payment and the ETN would come through, but unless they click the “I’ve made the payment” button, it won’t be marked as complete.
Do you mind sharing the amounts of the orders that were canceled? I suspect there might be a slight bug for orders over 1000 ETN due to the way in which Electroneum returns the amount paid, but I’m still trying to confirm that this is in fact a problem.
