I have been using your online wallet before, but I have n’t used it normally since you asked for authentication. The reason is that you asked for yoti verification and I can’t do identity authentication. Because I am Chinese, I do not have a passport. Yoti only supports passport authentication. How do I use my online wallet now? I also do n’t use your online wallet anymore. I want to withdraw the amount in it. How can I do it?
If you cant use Yoti, create a support ticket, tell them you cant use yoti and request they switch you to basic verification (i.e. not use yoti).
(remember to create a support account, this is NOT the same login as your wallet).
You can then do all stages via the website (my.electroneum.com) and not use yoti at all.
Electroneum is no longer using Yoti for verification services. Please see the KYC Frequently Asked Questions (FAQs) for further help on KYC/AML.