Welcome to the forum have you done both selfie pics?
Q1: The cloud miner is not paying some people after they hit 100 ETN. There are a group of people with 150+ ETN accumulated that are just stuck without getting paid and are just accumulating more ETN mining. What are we doing about this?
Nick: This is related to selfies being stuck. We would encourage people in this situation to use the EXTEND function within the CLOUD MINING tab to determine if they need to repeat the selfie process. If you toggle the miner off and on and it does not ask you to take a new selfie, that means you have now been added to the payment queue. Keep in mind this process can take up to a week until the ETN is paid to your wallet.
I reached 100 ETN and the app said “Payment Processing”. Then, it changed to “Selfie Verificaion Failed”. I created a ticket and asked what was wrong. They stated a bug in the system prevented selfie verification early on. I took a new selfie several days ago and it has said “Payment Processing” since then. Should I create a new ticket ? Am now at 130 ETN.