Offline wallet import: Status Failed, Transaction Hash Pending

I had bought several thousand ETN in 2017 and I am in the process of recouping them from their paper offline wallets.

My wallet is giving me a “Status: Failed” error but the transaction hash remains: Pending

What does this mean and what can I do to get my etn?

Thanks in advance.

Good morning and welcome to the ETN-Network Community.

Please make sure the software is up to date retry and if it fails again contact support.electroneum.com let them know what is happening and they will look into it for you.

Cheers Planktroneum