New KYC yoti account

#1

The yoti account that is linked to my electroneum is deleted by me because I’m having a hard time transfering data from my old to new phone. I asked them how to resolve the problem but the only solution is i had to delete the old yoti account and create a new one. But the old account is still linked to the electroneum and i don’t know how to undo it. I have new yoti account right now and i want to link it to my electroneum account but when i click the “my profile” my level 1 kyc is still there.

#2

@Rach can you assist thanks

1 Like
#3

Have you messaged support asking them to remove your old yoti account that is linked, now that you have deleted it.

#4

No. Not yet. Where can i message them?

#5

https://support.electroneum.com/

Here you go .