New KYC yoti account


The yoti account that is linked to my electroneum is deleted by me because I’m having a hard time transfering data from my old to new phone. I asked them how to resolve the problem but the only solution is i had to delete the old yoti account and create a new one. But the old account is still linked to the electroneum and i don’t know how to undo it. I have new yoti account right now and i want to link it to my electroneum account but when i click the “my profile” my level 1 kyc is still there.


@Rach can you assist thanks

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Have you messaged support asking them to remove your old yoti account that is linked, now that you have deleted it.


No. Not yet. Where can i message them?


Here you go .