The community clearly needs an additional verification method.
Many users from different regions of the world, all the way from South East Asia to the African Subcontinent are facing issues with getting past tier 1 verification.
The Yoti verification dilemma is a great opportunity to get all the telegram users who are not yet active in the forums to create an account and engage with the community right here! One possibility is to add the alternative verification method within the community.electroneum.com site to prompt more users to engage in the forums. Another way could be to create kyc.electroneum.com or something along this line if it is too much maintenance or downtime to be coded in the my.electroneum.com site.
Here are some of the issues users are facing:
- Yoti is not available in certain countries (Example. One user complained about Ghana)
- Yoti does not work with manual address entry within certain countries (When asked to input address manually, it sends users to upload a form of identification, often which fails because many countries do not have an address inputted in English or at all.)
- One forum member posted that Electroneum support requested them to upload directly via the my.electroneum.com portal but that is not possible unless the users are at tier 2 verification, which is a roadblock because in order to get to tier 2, the users need to use Yoti (Yoti is not working for a lot of users)
- Yoti customer service are providing the same response to the majority of users (Attached Below)
Sorry to hear you’re struggling to verify your address on your Yoti.
You can add your home address manually by going to “Settings>My Account> Address > Add”.
When you add an address, we verify it with an identity provider. Your address seems to be failing this check. This usually happens when the address isn’t registered in the provider’s database (e.g. the electoral roll).
However even if your address fails these checks it will still be added to your Yoti as an “unverified address” as long as you live in any of the countries listed here. All this means is that unless a business specifically asks for a “verified address” you will still be able to use Yoti normally.
One thing you can do is try Yoti Password Manager for free, this doesn’t require an address and can be very useful.
Click here if you wish to know more about it.
Apologies for any inconvenience caused. If you have any further queries don’t hesitate to get back in touch.
We recommend contacting Electroneum directly for alternative verification methods.
*End Yoti Response
Any thoughts or comments?