My account is locked

Jhimbie · August 6, 2019, 1:52am

what happen? why my account was locked .how to fix this…I dont know why they locked my account

lkelemen · August 6, 2019, 4:05am

open a ticket at support.electroneum.com. you have to create a different account than your etn account

Jhimbie · August 6, 2019, 10:08am

im not techy hehe…why they block me?without any notice

lkelemen · August 6, 2019, 10:24am

perhaps you violated the point 20 of the t&c. read it here

or you need to go through the KYC process