Miner offline for three days

Hello guys. My mobile miner is offline since sunday, 26/01/2020. When I open the app and press Start the mobile miner, is not working. I try to uninstall the app several times, I try to log out and log in but is not working. I opend two tickets on support but it seems no one wants to answer me so i ask here: Does anyone have any idea what that might be?

Wait for a response from your support ticket 8266. Be patient it can take time.

Only support can help with account related issues. You can always add an update to your ticket from the support site.

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