Have any of you guys had to upload multiple KYC documents to the app? How do you do it, one at a time or what? Seems you can’t upload a zip file or even a non-zipped folder and can only select one item.
Thanks, I think I can upload to the app from my computer so it’s not a question of needing to get it to my phone… just seems like I have to join everything together somehow.
I once used Soda.pdf, it worked ok but could never get rid of spamming pop ups all the time!
I know they have to do this, but it’s WRONG that people should be asked for this level of detail unless they are actively under criminal investigation. Not blaming ETN Ltd but whatever or whoever thought up these regulations. What happened to innocent until proven guilty?
I used a free pdf merge app on my pc which put all of the pages together. 70+ pages all in iirc. It was the only way to get approved I found.
It was creating all the PDFs and jpegs which took time. Putting them together wasn’t too bad
I work in the compliance world and feel some of the checks seem to be done in more depth than in the traditional finance world but I suppose that is trying to be whiter than white especially with the transferring of value through other coins
Yes, that’s what makes it so complicated, when they ask for how an amount of ETN was paid for, it’s OK if it’s just a straight BANK>COINBASE>TRADEOGRE>ETN process, but when it goes in and out of a few other coins in between and when the amount moved to the ETN app may include some that was already on an exchange before, or possibly minus a certain percentage that is left behind on the exchange for trading purposes… well, let’s just say it’s time consuming. But at least I have it in some sort of order in case anyone asks again.
when I had to upload many files I did this on windows:
select all, right click, print, and in the printer selection I selected: print to pdf. you should select first the right order (newest to oldest or oldest to newest or by name or whatever is the right one for you)
Yes, I’ll have to do one of those two things. I think they should maybe look at the way this is done in terms of what can be uploaded and how. I mean I sent it all to support as a zipfile because support asked me to do so, it’s not like they are THAT big a company that they can’t pass it on to the KYC department, instead of “nothing to do with us wrong department”.