I’m from the United States and have been successfully using the Electroneum Wallet Manager to deposit and send until recently when I was asked to supply KYC info through Yoti. I did all that successfully and was waiting approval.
Days later, I logged into the Electroneum wallet and the KYC requirements had changed for level II. Rather than submitting through YOTI, I was now asked to resubmit but only for ID and gender and birthdate. YOTI info was no longer asked for.
In this new request from Electroneum for my KYC data, I have not been able to upload a .png, .jpg, or .pdf to show m ID. When I submit a .jpg or .png, I receive this error, “The file you have supplied is invalid. Please make sure it’s an image or a pdf.”
When I submit a .pdf image of my ID, I receive this error, “This file is not a valid image.”
In any format, I’ve tried with my passport or my state license. Each receives one of these two errors, depending on the image format. My images are not particularly large and the content is well framed and not blurry.
I’ve submitted a ticket (a few days ago) and a ticket was successfully generated but I haven’t received a response.
Anyone been able to work through this issue? It’s completely blocking access to my wallet.