Level 2 is not visible after email confirmation


My acc is not set to level 2 even though I received a confirmation email after providing ID, that my level 2 was confirmed, so a cannot complete level 3.
Is it possible to look at it.

Thank you.


@Rachel can you assist .


Please see this guide it may help you



Thank you, I saw this Q&A like million times, think this is only what @Rachel and team can fix, but I’m in no rush :slightly_smiling_face:


Hi, can you please send a screenshot?


You need to upload another document, as you’ve only uploaded your ID.


ok i see … my fault. Thanks for your help :slight_smile: