Level 2 is not visible after email confirmation

#1

My acc is not set to level 2 even though I received a confirmation email after providing ID, that my level 2 was confirmed, so a cannot complete level 3.
Is it possible to look at it.

Thank you.

#2

@Rachel can you assist .

KYC and AML FAQs

Please see this guide it may help you

Thanks

#3

Thank you, I saw this Q&A like million times, think this is only what @Rachel and team can fix, but I’m in no rush :slightly_smiling_face:

#4

Hi, can you please send a screenshot?

#6

You need to upload another document, as you’ve only uploaded your ID.

#7

ok i see … my fault. Thanks for your help :slight_smile: