Level 2 electroneum HELP

In the last months I was already a level 2 user and now says that I must send the document again to be level 2, last week I sent a photo with my Colombian identification and they did not confirm it. What kind of What document do I have to send?

Welcome to the forum! Have you looked through the following:


I will try to send again the identity document is the only solution I see thanks for your help