Kyc level 3 help


#1

For Kyc level 3 I gave a letter from my employer. I got a email saying that I was denied because I submitted proof by way of a document that they don’t accept. So I submitted a support ticket saying that I don’t have a bank account and I do odd jobs for a girl as self employed. And I read about level 3 and it does say that you can use a letter from employer. So they don’t even follow their own rules. Just got a email saying the ticket was closed and that I should resolve the issue on this forum. How does that even make sense?


#2

@Rachel is there anyway you can help me with this? Because I need to get my level 3 done.


#3

Your account is only required to do level 1.


#4

Thank you for responding. I really appreciate it. I know it is only required to be level 1. But I wanted to complete all levels so I can transfer my coins from my paper wallet to my online wallet and still be able to use any amount of them I want to, no matter what price electroneum may reach in the future. Because I have 100,000 coins. I already completed level 2 and just need help with level 3. Is there any way I could share the letter from my employer with you and maybe you could help with it?


#5

You only need to do the level you are required to do right now. The document you sent in is not sufficient enough to grant you level 3.


#6

OK thankyou. I will open a bank account then and submit that. Probably the easiest way. Thankyou for your help :slight_smile: