Kyc level 2 completed but no access to wallet?

Hello guys. I’m from Germany and important things first: I never had more then 150€/ on my wallet all the time I'm into etn (since mainnet release). I started my app and they told me to do kyc. I already had level 1. So I thought I only needed level 2 which I did. Everything got accepted but I still don't have any access. FAQ said I need level 3 but why? I never had more than 150€/ and all together I hold on my wallet is like 60-80€/$. Level3 requires proof of founds. I’m sorry to say that but I don’t know what they want? :smiley: hope you can help me to solve this problem.

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Well let me make you understand again , you just need done for level 1 , if you want to send and hold more than 150euro then you need to done lvl2 . If more than 10000euro then need to done lvl3 . only this word “NEEDED” . I hope this can make you understand

Yes I know. I understand all that kyc. But I can’t get access to my wallet without doing lvl 3. I already completed level 1 and 2 and this should be enough but I still can’t get into my wallet.

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You must complete the tier that is automatically assigned to your account.

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I’ve got the same problem.
there is no solution than to send them docunents for level 3.

Ok. So I don’t have any clue what type of document they mean with proof of founds :smiley: what do I need to send them?

Level 3 : Your document should be less than 3 months old and will be used to verify the information that you have already provided.

We can accept the following types of documents:

  • Recent payslip (or recent accounts if self employed)
  • Letter from employer indicating salary
  • Recent bank statement

Details that confirm your name, current address and identity should remain non-redacted and legible.

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Same issue with me, whenever login then auto go to new KYC L3 verification page.
and there is no option available to move back for check balances or mining.


for level2 I uploaded my ssn , for level3 salary statement . Just try any document that got your name written on it and its must same as your id name .

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What happened in the end? Could you finally get access to your wallet?