If we have to send you a bank statement for KYC level 3, it only makes sense that we would be able to send PDF format. Converting a multi page PDF document into a PNG or JPG is not the easiest of tasks if you don’t have ADOBE.
If I had more votes left I’d upvote this. I said the same thing. It is ridiculous that PDF’s are not accepted.
I just snapped a picture on my phone and sent it as an attachment, level 3 accepted now. Easy.