Kyc certification

I am from China, I uploaded my address using yoti. My address cannot be authenticated, passport and other information have been authenticated. How can I complete kyc

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Hi @user2467 i removed your image as you had way to much of your personal information on .

Please contact support via

Using a different different email address to your main account. Explain the situation to support and they will sort it out there…

Also please check


Building on Planks message, they can disable Yoti so you can upload via the website direct. So a support ticket is the way to get it sorted :+1:

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