Kyc certification

I am from China, I uploaded my address using yoti. My address cannot be authenticated, passport and other information have been authenticated. How can I complete kyc

Hi @user2467 i removed your image as you had way to much of your personal information on .

Please contact support via

Support.electroneum.com

Using a different different email address to your main account. Explain the situation to support and they will sort it out there…

Also please check

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Building on Planks message, they can disable Yoti so you can upload via the website direct. So a support ticket is the way to get it sorted :+1:

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