KYC and AML FAQs


#314

Yes, I used vpn through opera. It does not help anyway does not work.


#315

I do not think you can use a VPN while trying to access account. You’ll need to turn VPN off and refresh page. You may need to clear cache. Can you clarify this @Rachel @BegaMutex @Corentin


#316

As far as I know. Using vpn while accessing your account does not work


#317

I tried with vpn and without it still does not work, what’s the problem?
Who dealt with this problem?


#318

Did you check that your browser is not blocking coockies maybe. That can also have an affect for the button not to show up


#320

Finally, the wallet earned


#321

So it is working for you now?


#322

Can you give us an update? Are you saying you got it to work? If so please explain what you had to do. Thank you :wave:


#323

I have similar problem, and its been 3 weeks. I cant access the tabs . I tried using mobile app, mobile browser, chrome, opera and windows browser. It seems like you are having problem at back-end.


#324

Please see post here


#325

Hi,
please let me know how I can complete KYC Account Level 3 - Source of Funds.
I’m crypto freelance and investor, working for myself, so no any document about it.
Also, I don’t use bank service.
What to do now?

Best regards,

Zeljko Bozic


#326

You must have some type of Source of funds. Are you only using cash?


#327

KYC and AML FAQs try looking here first , if the information you need is not here contact @rachel for assistance … thanks


#328

my level 3 document is 2 pages and therefore 2 jpgs how to I upload multiple files. I can zip them together but your system does not allow me to upload a zipped file.


#329

It must be a JPG or PNG.


#330

I had a 2 page bank statement but just sent the page with my name,address,etc. It worked.


#331

So how do I upload 2 jpgs


#332

You just upload the first jpg with your Info on

This info is important:


#333

Thank you for replay.,
I’m full time crypto freelancer. I’m living on crypto and I just use service of cryto/FIAT exchange company im my town.
It means:

  1. No payslip
  2. No letter from employer
  3. No recent bank statement.

Any other alternative left?


#334

Have you considered switching over to the cli wallet? Might be a good option for you