KYC and AML FAQs


#251

Well no, as that would be incorrect. The section above clearly outlines the details for the small percentage of users who need to complete a higher level than their usage/holdings require.


#252

WHEN COMPLETING TIER 1 YOU MUST PUT YOUR FULL NAME; NOT INITALS. If you do not do this then your ID will be rejected.


#253

IMPORTANT - If you are sending in a document that isn’t in English please HIGHLIGHT YOUR NAME AND THE DATE so we can process your documents faster.


#254

" WHEN COMPLETING TIER 1 YOU MUST PUT YOUR FULL NAME; NOT INITALS. If you do not do this then your ID will be rejected."

I was so stupid as to do exactly this… can you just reject my kyc so i can redo tier 1 and 2 again please. or can i modify it myself somehow? i see no options.

Thanks


#255

Neither of those is the case. I am not from on of the countries on the list provided above, and am resident in the EU. I created tickets, but they are auto closed by your support guys with generic “read the faq”, I have!

Please help and clarify!


#256

Hi guys im from Iran and i complite First and i cant access to my account
all over my account just show me this pic:


and i cant access to yoti either
because im from Iran :frowning:
i have 30k etn in my wallet and i cant do anything :frowning:
what should i do? plz help me


#257

My bank account is in persian and it has address .
Is it accepted?
Should i translate the address myself?


#258

I have less than 150$ worth etns but i have to complete level 3 because of my country.
But i may not be able to provide official documents for this level because i have no job.
I verified level 2 by the way.
Now i want to know if it is possible to transfer my etns to an exchange?
My account is locked now.


#259

After finally being able to do level 3 KYC (even though I’ve never had nor transacted over 150€ of ETN) and sending all the documents, blood of the virgin, bat’s eye and quasimodo’s left crutch I’m still getting this message when I log to my account: " Your wallet may be subject to limitation / disruption including permanent or temporary withdrawal of access according to regulatory requirements.". What else should I do so my wallet is not subject to disruption or withdrawal of access? Donate my kidney?


#260

Please highlight your name and the date and you won’t have to translate it. It would be helpful if you did.


#261

Hi, I have a problem with KYC because I can not add My russian passport to Yoti account for account level 2 and 3. I already completed level 1. Сonstantly I have a message your passport has not been added. Can you help me with KYC verification because I can not use my wallet and it artificially restricts my rights to use my funds on the wallet.


#262

Dear Team,

I have submitted my Passport as Document and filled all my details in that form for KYC registration but it is still showing in pending, I am on 2nd level that’s why I can’t see my balance in my wallet, please help me out in this matter. How much time it will take to get approved?

Regards,

S.Anas


#263

Any of the ETN officials have an answer to this? Why there is a warning that I might get permanent withdrawal of access to my wallet even though I have completed level 3 KYC?


#264

It clearly says in the FAQ’s above. Please read them as it will answer a lot of questions you may have.


#265

A question that many people have:
As an Iranian if i am only level 1 verified, can i ask support.electroneum to transfer my etns to an exchange?because i can not access to it now.
(My wallet is locked now, and my balance is less than 150$)


#266

Why nobody answers how I can get the second and third level, if Yoti does not accept my Russian passport?


#267

Hi, you need to go through our site. Do not use Yoti.


#269

Hi, thank you but how can I do this through your site? where are the instructions? I go to my.electroneum.com and they immediately offer me to get level 2 and 3 only through Yoti…


#270

Please log out and log back into your account, and you will not have to go through Yoti.


#271

Thank you! I uploaded my driver lisens for level 2.