Import From Offline Wallet


#1

Hi folks!

Does anyone know when the “import from offline wallet” - feature will be available again?

Thanks in advance :slight_smile:

Hannes


#2

It is available

-press receive button
-press import etn from offline wallet
-follow instructions


#3

a check balance would be a nice feature, not having to put in the private keys.


#4

Unfortunately not for me…


#5

ok, not much to do at the moment then


#6

Is your app up to date?


#7

This is not posable since you need the private key to see all incoming and outgoing transactions of a wallet. Nothing else will let you see it. When using the view key, you’ll only be able to see incoming transactions, no outgoing ones.


#8

It is App version 2.6.2
This was the first thing I checked.
Maybe it has something to do with my android version (Android 8.0 running on Huawei P8 lite)


#9

LOL
I just tried to logout and login.
This helped - maybe it is related to the device authorization. I left the app running for several weeks. Maybe the device authorization expired. Not sure…


#10

Hmm that’s weird that it doesn’t work did you send an email to support https://electroneum.com/support/ maybe they can help you out further and know what the problem might be :thinking:

And look at this post where there was the same kind of problem the said you need to do atleast KYC level 1 to use it did you do it?


#11

Lol good job @Hannes :yum:


#12

:grin: Thx
Maybe someone from the app development team should take a look at this.

Problem was: Import from offline wallet was not working (see picture above)

Possible cause: the device authorization may have expired?

Solution was: login and logout to re-authorize the device

If my problem assumption is right then a proper solution would be:
Check time between last device authorization and now() and force to re-authorize the device before one enters the PIN