I'm stuck on the way I need help


#1

I don’t have travelling passport and they don’t take other documents what should I do then
@ETNCEO , kindly do something about it
Thanks.


#2

Do you have another ID, like an ID card or a driver’s license? My passport wasn’t accepted as well and I chose the ID card.


#3

this also happen to me… i cannot upload id coz i don’t have passport nor driver’s license but i have other id card i can use


#4

can you try this one @Emmanuel


#5

Yes I have a voter’s ID card it was rejected I have other forms of ID but not passport


#6

Alright I will give it a try and see what’s up


#7

please post here again if you are unsuccessful. team needs to know if people from certain countries are not able to do the KYC verification, so they can take action.


#8

I thought we could use a state ID here in the U.S. but Yoti does not accept that. A state ID should be easily acceptable, it’d be incredibly simple for Yoti to add. I hope Richard and the team puts another section to upload documents in the wallet profile.


#9

Hey,
Yoti shared my details with etn team since 14 october and still nothing from etn about my level 2 kyc. when ever i checked in to my profile on etn dot com it doesnt show anything on my tier 2 kyc. i contacted Yoti they said that i have to contact etn team. pls why doest it taking too long to get my level 2 approved?


#10

Have you provide a proof ?


#11

Proof of what and to where am I suppose to forward the proof?


#12

Web wallet and any official document bearing you name


#13

They didn’t asked of that on my web wallet. What I saw was procedure of how to proceed my tier 2 using Yoti App which I did since 14 October and yoti shared my details with etn, see the attached.


#14

Then kindly raise a support ticket.