I purchased during the ICO but never retrieved and placed in wallet


What do I do now? Thanks!


Raise support ticket


oh…then you must have proof to present like when you went purchasing them… it happen to my cousin too, and he presented the transaction he did and able to get his ETN after several days during ico stage…


It should have been put in your wallet. Login to your wallet using the same email address you uses when purchasing during the ICO.