I have a problem topping up a phone number

Hello all,

I didn’t found any help section either on app or the website, or here either

I tried to top up a phone number, but the balance never arrived, it’s been 2 days now

I selected the right network operator, and the right number, I gave the app access to my contacts and selected a phone number that I call everyday, it’s my mom’s number.

Nothing arrived, just consumed 500 ETNs.

Any help,