I have a problem topping up a phone number

Hello all,

I didn’t found any help section either on app or the website, or here either

I tried to top up a phone number, but the balance never arrived, it’s been 2 days now

I selected the right network operator, and the right number, I gave the app access to my contacts and selected a phone number that I call everyday, it’s my mom’s number.

Nothing arrived, just consumed 500 ETNs.

Any help,

For account related issues 8981, you need to speak to support.

Visit https://support.electroneum.com, “Sign Up” if you haven’t used support before and submit details via a ticket.

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