How do you raise a support ticket?
Note: The support system does not use the same login credentials as your wallet. You can raise a ticket with just your email by clicking on the “Submit a Request” link at the top of the page.
To monitor your outstanding tickets and add updates you will need to “Sign Up” (on the Sign In page) using the same email. Also please note, due to high volumes, support tickets can take up to 10 Working Days to deal with.