How long does it take for ETN to arrive in wallet

Hi,
I am new to ETN, having just bought some from a trading platform a few days ago. I decided to do a test run and transfer some to the online wallet. It was over two hours ago and my ETN online wallet is still showing a balance of zero. How long does it usually take and should I be concerned?

Thank you.

This way is usually quite fast around 20 minutes… but from paper wallet to mobile wallet last time took for me 7 hours… that was long